Terms of Service

Last updated: March 14, 2026

1. Agreement to Terms

By accessing osmtech.biz or engaging OSM Technologies & Consulting ("OSMTech", "we", "us", "our") for any service, you agree to these Terms of Service. If you do not agree, do not use our services.

OSM Technologies & Consulting is an Alberta corporation located in Canmore, Alberta, Canada.

Contact: [email protected]

2. Services

OSMTech provides the following services:

  • PrivateBooks: A self-hosted AI recordkeeping assistant for Canadian small businesses. PrivateBooks is installed on client-owned hardware or cloud infrastructure. The client retains full ownership and control of all data processed by PrivateBooks.
  • AI Voice Receptionist: An AI-powered phone answering and lead capture service for small businesses, deployed and configured by OSMTech on behalf of clients.
  • Custom AI and Systems Integration: Bespoke software development, systems integration, and technical consulting services scoped and priced individually by written agreement.

3. Eligibility

Our services are intended for businesses and individuals 18 years of age or older. By using our services you represent that you meet this requirement and that you have authority to enter into this agreement on behalf of any business you represent.

4. Client Responsibilities

You are responsible for:

  • Providing accurate information during onboarding and setup
  • Maintaining the security of hardware, credentials, and access tokens provided to or configured by OSMTech
  • Ensuring your use of our services complies with applicable laws including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the Canadian Anti-Spam Legislation (CASL), and any provincial privacy laws applicable to your business
  • Obtaining any necessary consents from your own customers before processing their information through our services
  • Maintaining current backups of your data

OSMTech is not responsible for data loss resulting from hardware failure, credential compromise, or actions taken by the client or third parties with access to client systems.

5. Fees and Payment

Service fees are agreed in writing prior to engagement. Typical fee structure:

  • Setup and installation fees are due upon completion of installation
  • Annual maintenance fees are due on the anniversary of installation
  • Custom development work is quoted per project and invoiced per agreed milestones

All fees are in Canadian dollars unless otherwise stated. Applicable GST will be added where required.

Late payments are subject to interest at 1.5% per month (18% per annum). OSMTech reserves the right to suspend services for accounts more than 30 days overdue.

6. License

Subject to payment of applicable fees, OSMTech grants you a non-exclusive, non-transferable license to use the software deployed for your account. This license:

  • Is valid for the term specified in your service agreement
  • Is tied to the specific installation and credentials used at setup
  • Does not include the right to sublicense, resell, or redistribute the software
  • Terminates automatically upon non-renewal or breach of these terms

7. Intellectual Property

OSMTech retains all intellectual property rights in its software, including PrivateBooks. Your data — receipts, financial records, spreadsheets, and any information you submit — remains yours. OSMTech claims no ownership over client data.

Configuration files created specifically for your business (skill files, categorization rules, item rules) are considered work product delivered to you as part of the service and may be retained by you after termination.

8. Confidentiality

OSMTech treats client business information as confidential. We will not disclose your business information to third parties except:

  • As required to provide the services (e.g. cloud hosting providers)
  • As required by law or valid legal process
  • With your explicit written consent

Clients agree to treat OSMTech's proprietary software, configuration methods, and business processes as confidential.

9. Data and Privacy

Our handling of personal information is governed by our Privacy Policy at osmtech.biz/Privacy, incorporated into these terms by reference.

For PrivateBooks specifically: OSMTech does not access client financial data stored on client hardware except when explicitly invited to do so for support purposes. Such access is logged and limited to the support session.

10. Limitation of Liability

To the maximum extent permitted by applicable Alberta law:

OSMTech's total liability to you for any claim arising from these terms or our services shall not exceed the fees paid by you to OSMTech in the twelve months preceding the claim.

OSMTech is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of revenue, profits, or business opportunities
  • Data loss or corruption not caused directly by OSMTech's gross negligence
  • Service interruptions caused by third-party infrastructure (internet providers, cloud platforms, messaging platforms)
  • CRA audit outcomes, tax assessments, or financial decisions made based on PrivateBooks output

PrivateBooks is a recordkeeping automation tool. It does not provide tax advice. Consult a qualified accountant for tax guidance.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available." OSMTech makes no warranties, express or implied, regarding:

  • Fitness for a particular purpose
  • Uninterrupted or error-free operation
  • Accuracy of AI-generated categorizations or tax calculations
  • Compatibility with future changes to third-party platforms (Google, Meta, Telegram)

12. Indemnification

You agree to indemnify and hold OSMTech harmless from claims, losses, or expenses (including reasonable legal fees) arising from:

  • Your violation of these terms
  • Your violation of applicable law
  • Your use of our services in a manner not authorized by these terms
  • Claims by your customers or employees related to your use of our services

13. Term and Termination

These terms apply for the duration of your service engagement. Either party may terminate with 30 days written notice. OSMTech may terminate immediately if:

  • Fees remain unpaid after 30 days overdue notice
  • You breach these terms and fail to cure the breach within 14 days of written notice
  • Continued service would require OSMTech to violate applicable law

Upon termination:

  • Your license to use OSMTech software ends
  • You retain all your data and configuration files
  • OSMTech will provide reasonable assistance to export your data upon request
  • Fees paid are non-refundable except where termination is caused by OSMTech's material breach

14. Governing Law and Disputes

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these terms shall first be submitted to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be resolved by binding arbitration in Canmore, Alberta under the Arbitration Act (Alberta), except that either party may seek injunctive relief in the courts of Alberta for intellectual property violations.

15. Changes to These Terms

OSMTech may update these terms periodically. We will notify active clients of material changes by email. Continued use of our services after the effective date of changes constitutes acceptance. The current version is always available at osmtech.biz/Terms.

16. Entire Agreement

These terms, together with our Privacy Policy and any written service agreement or statement of work, constitute the entire agreement between you and OSMTech regarding our services. They supersede any prior agreements or representations.

17. Contact

For questions about these terms:

OSM Technologies & Consulting

Canmore, Alberta, Canada

[email protected]